Welcome to the VisioLogix Product Warranty and Service Information page. Here, you will find essential details about our product warranties, Service Level Agreements (SLAs), alerts, End of Life (EOL) announcements, and other important procedures.
- Product Warranty: Comprehensive coverage details for all VisioLogix products, ensuring your investment is protected.
- Service Level Agreements (SLA): Information on our commitment to service quality and response times.
- Alerts: Stay informed about critical updates, security notices, and other important alerts.
- End of Life (EOL) Announcements: Notifications about products that are reaching the end of their support lifecycle.
- Procedures: Step-by-step guides and protocols for various processes related to our products and services.
For any questions or additional support, please contact our customer service team at 281.562.7599 x1000 or info@visiologix.com.
SUPPORT/MAINTENANCE SLA TERMS AND CONDITIONS
NO FAULT ACCIDENTAL DAMAGE PROTECTION (NFADP) TERMS
VISIOLOGIX TECHNOLOGY ASSURANCE PROGRAM (SAVE) AGREEMENT
VISIOLOGIX DATA RECOVERY SERVICES TERMS
VISIOLOGIX ACCEPTABLE USE POLICY
VISIOLOGIX SOFTWARE SUBSCRIPTION LICENSE AGREEMENT
VISIOLOGIX ACE CLOUD AND SAAS SERVICE AGREEMENT
VISIOLOGIX BODY-WORN CAMERA MARKET STATEMENT
CUSTOMER CARE LEVEL 1 through 4 EXPLANATIONS
Please visit our customer care web site and submit a trouble ticket. One of your technical rep will get back to you within 2 to 4 hours between 8am to 5pm CST. Customers with contract agreement, please contact your dedicated support team.
