TERMS, POLICIES, ETC.

This page contains information about VisioLogix product warranty, SLA, Alerts, EOL and other procedures.

TERM OF SALE

HARDWARE WARRANTY

SUPPORT/MAINTENANCE SLA TERMS AND CONDITIONS

RMA and DOA GUIDELINES

NO FAULT ACCIDENTAL DAMAGE PROTECTION (NFADP) TERMS

VISIOLOGIX TECHNOLOGY ASSURANCE PROGRAM AGREEMENT

VISIOLOGIX DATA RECOVERY SERVICES TERMS

HARDWARE REPAIR TERMS

VISIOLOGIX ACE ACCEPTABLE USE POLICY

VISIOLOGIX SOFTWARE SUBSCRIPTION LICENSE AGREEMENT

VISIOLOGIX ACE CLOUD AND SAAS SERVICE AGREEMENT

END OF LIFE (EOL) POLICY

M1G3 ALERT NOTIFICATIONS M1G3.20171005

CUSTOMER CARE LEVEL 1 through 4 EXPLANATIONS

For support, please visit our customer care web site and submit a trouble ticket. One of your technical rep will get back to you within 2 to 4 hours between 8am to 5pm CST. Customers with contract agreement, please contact your dedicated support team.

ANNOUNCEMENTS

M1G3 END OF LIFE ALERT