TERMS, POLICIES, ETC.
This page contains information about VisioLogix product warranty, SLA, Alerts, EOL and other procedures.
SUPPORT/MAINTENANCE SLA TERMS AND CONDITIONS
NO FAULT ACCIDENTAL DAMAGE PROTECTION (NFADP) TERMS
VISIOLOGIX TECHNOLOGY ASSURANCE PROGRAM AGREEMENT
VISIOLOGIX DATA RECOVERY SERVICES TERMS
VISIOLOGIX ACE ACCEPTABLE USE POLICY
VISIOLOGIX SOFTWARE SUBSCRIPTION LICENSE AGREEMENT
VISIOLOGIX ACE CLOUD AND SAAS SERVICE AGREEMENT
M1G3 ALERT NOTIFICATIONS M1G3.20171005
CUSTOMER CARE LEVEL 1 through 4 EXPLANATIONS
For support, please visit our customer care web site and submit a trouble ticket. One of your technical rep will get back to you within 2 to 4 hours between 8am to 5pm CST. Customers with contract agreement, please contact your dedicated support team.